Help
Frequently Asked Questions
Have a question? We've answered some of the most common questions about shopping with Eliselda Collective below. If you can't find what you're looking for, feel free to contact us — we're always happy to help.
How do i place an Order?
Do you accept preorders?
Can I request a product that is not on the website?
Do you deliver across Nigeria?
Do you offer international shipping?
Shipping availability depends on your location. Available shipping options will be displayed during checkout.
How long does delivery take?
How much does delivery cost?
What payment methods do you accept?
We accept bank transfers. Payment details will be provided at checkout or via WhatsApp when you place your order.
How can I track my order?
Once your order has been shipped, you'll receive tracking information via email or your preferred contact method.
Do you accept returns or exchanges?
What types of products do you sell?
Eliselda Collective curates fashion accessories, jewellery, home & living essentials, self-care products, gifts, stationery, and other lifestyle finds designed to elevate everyday living.
How can I contact Eliselda Collective?
You can reach us through our Contact page, email, or social media channels. We're always happy to help.
How do I know when new products are available?
Do I pay before delivery?
Do you restock sold out items?
Some items are restocked regularly. Follow us on Instagram and TikTok or join our WhatsApp group to be the first to know when items are back in stock.
Can I return a product?
Please read our full Return & Refund Policy page for complete details. We want every customer to be happy with their purchase 💜
What if my order arrives damaged?
Please contact us immediately on WhatsApp with a photo of the damaged item. We will resolve it as quickly as possible.
What art materials do you sell?
We stock a wide range of art supplies including paints, brushes, canvas, canvas boards, sketchbooks, colour sets, colour pencils, art tables, and drawing accessories. Browse our Creative Living collection on the website or WhatsApp us to ask about specific items.
Do you restock art materials regularly?
Yes. Follow us on Instagram and TikTok or join our WhatsApp community to get notified when new stock arrives.
Can I order art materials in bulk?
Yes! Contact us on WhatsApp or email for bulk order enquiries and pricing.
Who creates the art pieces sold on Eliselda Collective?
A growing collective of talented Nigerian artists who submit their work to be listed on our store.
Can I commission a custom art piece?
Yes! We accept custom art commissions. Send us a message on WhatsApp or email describing what you would like and we will get back to you with details and pricing.
I am an artist. Can I sell my work on Eliselda Collective?
Absolutely 💜 We welcome original art submissions from Nigerian artists. Visit our Artist Submission page for full details on how to submit your work.
What commission does Eliselda Collective take from art sales?
How do I submit my art?
How long does it take for my submitted art to go live?
We review all submissions within 3–5 business days. Once approved, your work will be listed on our Creative Living collection.
When do I get paid after my art sells?
We will notify you immediately when your piece sells and process your payment to your bank account within 2–3 business days.
How do I join your VIP community group?
Click the link in our Instagram or TikTok bio, or message us on WhatsApp and we will add you to our community group.